Operations Manager
FACE FOUNDRIÉ®️ · Rogers, AR · 3 mo ago
On-siteManagement$9/hrFull-time
Operations
- Demonstrates high standards in customer service
- Mets financial metrics including: service revenue, average ticket, client count, rebooking, retail revenue
- Identifies opportunities for growth such as, staffing, scheduling and coaching
- Manages all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
- Creates and maintains staff schedules to ensure adequate coverage during peak hours
- Responsible for store's inventory
- Helps forecast sales, growth trajectories and expansion plans
Financial Management
- Collaborates with the store owner to develop and manage the salon budget
- Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth
- Implements strategies to achieve sales targets and profitability goals
Client Services
- Oversees the delivery of high-quality services and ensures client satisfaction
- Addresses client issues and concerns, providing resolutions in a timely and professional manner
- Maintains a positive and welcoming environment for clients and staff
Training and Hiring
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals
- Has coaching and mentoring skills and can verbalize steps to achieve those goals
- Confident in coaching and mentoring their team
- Ensures all technical service and product trainings are attended
- Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth
Marketing
- Works with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
- Coincides and promotes special events, promotions, and collaborations to increase store visibility
- Manages Social Media
- Affords assistance in requesting marketing materials from corporate via internal portal
- Joins regular calls with owner and corporate to ensure consistency across the system