Operations Manager

Responsibilities

• Work with GM to provide input and implement long and short-range financial objectives to meet profitability goals.
• Identify and address operational challenges while working with company leadership to ensure consistent delivery of excellent products and the highest level of employee and guest satisfaction.
• Develop new and innovative ways to meet and respond to the needs and demands of the diverse customer base
• Regularly walk the property and check for areas of improvement; interact with guest in a congenial and positive manner.
• Address guest issues and consult / advise the General Manager about appropriate action
• Work with other department heads on special projects assigned by the General Manager
• Coach and develop Supervisor and Leads to ensure an understanding of job expectations and perform accordingly
• Actively participate in company management team meetings contributing to a positive team environment
• Support and understand the company’s ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas

Requirements

• Ability to interact positively with management, coworkers, guests, vendors/suppliers and the public to promote a team effort and maintain a positive and professional approach
• Must be organized and detail/task oriented
• Possess strong communication (verbal and written) and interpersonal skills, with the ability to effectively interact with may types of personalities
• Must be calm under pressure, and problem-solve quickly and effectively
• Must be able to workdays, nights and holidays when necessary
• Proficient with internal business applications and working knowledge of Microsoft Office applications including MS Excel
• Must be able to multitask, (i.e., speak on the phone, work on a computer while handling the public)
• Must be able to lift up to 25 lbs, and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day
• Knowledge and Experience: Education: High School Diploma or equivalent required Bachelor's degree from accredited college /university preferred Experience: 5 years successful supervisory/leadership experience required