Operations Manager

Essential Duties & Responsibilities

• Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability.
• Manage and coach Operations Supervisors and hourly employees.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Ensure a high level of staff morale and high retention rate.
• Communicate through implementation of a communication plan to include regular formal and informal meetings.
• Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Understand and facilitate local transportation operations.
• Support and coordinate region transportation operations.
• Cook up and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Maintain a high level of staff morale and high retention rate.
• Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Act as liaison between the facility and the on-site USPS.
• Keep updated on all USPS/regulatory changes.

Requirements/Skills

• Ability to work all shifts including midnight shift
• Excellent verbal and written communication skills
• Strong leadership and analytical skills
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations

Physical Demands

• Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• Temperature in the distribution center can vary greatly from warm to cool.

Education And Experience

• Bachelor’s degree in Management, related field preferred or related work experience.
• 5 years of experience in a supervisory/management role required.
• Experience with MS Office, excellent Excel skills.
• Lean Experience preferred.

Pay

Salary Range: $81,450 - $98,000

About the Role

The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan through timely and accurate mailings while maintaining a cost effective operation.

Benefits

• Competitive Pay Bonus Programs
• Retail Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. Equal Opportunity Employer - Veterans/Disability