Operations Management Trainee

About the role

The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training program designed to develop leadership and operational knowledge. This role involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and metrics.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages, Advanced, Required.
• Basic understanding of Business Finance, controls and metrics, Beginner, Required.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Able to multi-task, highly organized, with excellent time management skills, Required.
• Flexible to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills, Excellent, Required.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Able to work independently and as a member of a team, Required.