Operations Leader- Northeast, Property and Buildings

About the role

The Property & Buildings Northeast Region Operations Leader oversees the successful delivery of all projects and supports the Business Line Executive with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety. This position can be based out of any WSP USA Property & Buildings office in the US Northeast.

General Operations Duties

• Partner with the Business Operation Director on all operational aspects of the business
• Communicate and coordinate with Local Leaders and other managers on operational aspects of the business
• Assist in monitoring P&L, project performance, and staffing
• Collaborate with Strategic Growth Team (SGT), HR Partners, Finance Managers and Project Accounting
• Oversee Local Operations Leaders and Business Line Project Directors (PD) duties
• Partner with Project Delivery for project operations consistency and reporting
• Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives
• Deliver training and mentoring support for project managers and staff
• Act as a key leader in the Business Line

Profit And Loss (P&L) Duties

• Monitor Business Line budgets and provide recommendations/corrective actions to stay within budgets
• Effectively operationalize region growth strategies, forecasting and funding strategy in collaboration with Business Line Executives
• Track, support and report project funding
• Take necessary actions to lead and improve cash flow
• Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning
• Responsible for executing on the Business Line P&L priorities and strategies, including revenue generation, project margin, EBITDA, DSO, project delivery, client satisfaction, staff billability/billable hour goals and safety and other financial metrics

Project Operations Duties

• Coordinate with Project Delivery Partners to monitor that appropriate Project Reviews are being conducted in the Business Line
• Oversee PDs and confirm they are performing their duties
• Identification of project execution risk
• Evaluation of Project Manager performance
• Identification of challenged projects tracking, financial impacts and corrective action plans
• Conducting monthly MPRs sufficiently
• Lead work planning and negotiations sessions for key projects
• Lead Readiness Reviews for large or high-risk projects
• Ensure appropriate proactive project reviews are being conducted on high risk/large value/Alternative Delivery projects and any necessary follow up is done
• Identify projects that are in distress (challenged projects) and provide the oversight necessary to correct the issues
• Develop recovery teams as necessary to correct unsatisfactory project performance
• Ensure any needed corrective deficiencies identified in project audits are addressed
• Provide independent research and contribution to the betterment of Project Operations procedures

Key Performance Indicators

• EBITDA
• Net Revenue
• Organic Growth
• Margin Erosion
• DSO
• Billability
• Funding (Backlog)
• Headcount growth

Qualifications

• 10+ years of experience in the MEP consulting industry
• BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline
• MBA preferred
• Experience as a major project manager, or related role to understand project delivery issues and requirements
• Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, overhead elements, and performance expectations
• Proactive problem-solving skills and helpful, open and candid communication skills
• Leadership skills that portray commitment, reliability, and accountability to desired outcomes

Benefits

• Medical, dental, vision, disability, and life coverage
• Retirement savings
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings

Pay

Expected Salary (all locations): $152,500 – $197,000