Operations Leader - Land Service Line

Responsibilities

• Supports growth and client experience across the assigned area with disciplined pursuit decisions, coordinated resource engagement, and effective Client Liaison development.
• Maintains visibility into key client relationships, major commitments, and pre-project positioning; brings discipline and informed judgment to pursuit decisions based on strategy, capacity, and likelihood of success.
• Activates internal expertise and external partners as needed to ensure the right capabilities are engaged in pursuits and project commitments to deliver a consistent client experience and mitigate project risk.
• Owns operational performance across the assigned area in alignment with service line targets, coordinating performance across teams rather than individual teams or projects.
• Helps set expectations for assigned area KPIs and is accountable to the SLL for results, including revenue, profitability, utilization, backlog, and project delivery performance.
• Reviews performance at the Team Leader, Project Manager, and sub-service line levels; drives follow-up and corrective action through TLs where needed.
• Reinforces culture and encourages development across the assigned area in alignment with service line goals and direction, leadership expectations, and core values.
• Fosters a culture of accountability, engagement, and performance among Team Leaders to support consistent leadership and Project Manager success.
• Buils leadership capability through constructive coaching of Team Leaders, clear cascading of direction, and creation of development opportunities for future leaders.
• Advances operational standards and systems across the assigned area in alignment with service line and firm-wide expectations.
• Drives consistency in project delivery, resource management, and quality through project reviews, staffing discipline, and compliance spot-checks.
• Promptly identifies and addresses operational issues, project and people risks, and improvement needs, escalating to the SLL as appropriate.
• Leads workforce planning and resource coordination for the assigned area to support project delivery, growth, and long-term capability goals.
• Captures staffing and workload across teams and sub-service lines to balance utilization, engage appropriate experts, and support staff development priorities.
• Identifies talent needs, defines hiring priorities, structures supervisory responsibilities, and develops the pipeline of future Project Managers and Team Leaders.
• Supports the Service Line Leader in the development of business strategies and plans, including collaboration for the annual financial plan.
• Supports the Service Line Leader in the development of business strategies and plans, including collaboration for the annual financial plan.

Qualifications

• Bachelor's degree in a related field is required.
• Valid drivers license required.
• Professional License required (PE, PLS, AICP).
• 10+ years of experience in consulting engineering required.
• 10+ years of managing direct reports preferred.
• Prior experience managing similar Land-portfolio projects required.
• Experience with Enterprise Resource Planning (ERP) and the management of Key Performance Indicators (KPIs) required.

Pay & Benefits

Compensation Range: $123,756–$204,198 (commensurate with experience)

ESOP: Receive MSA stock shares annually, at no cost to the employee

Medical, dental & vision insurance for you, spouse, domestic partner, and eligible dependents

17+ days PTO (potentially higher pending experience) + 8 paid holidays

Paid parental leave regardless of birth parent

401(k) plan with company matching

Short-term incentive program for annual bonus opportunities