Operations Lead - PT

About the role

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance.

Responsibilities

• Performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness
• Coordinates directly with the Assistant Store Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience
• Participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc.
• Supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience
• Drives productivity by training, coaching, planning, monitoring, and appraising results
• Participates in all freight processes for incoming freight and/or transitions
• Processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Background Check will be completed
• Communicates clearly and concisely with excellent verbal, written, and comprehension skills
• Ability to work a flexible schedule, including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely
• Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms
• Ability to stand or walk for prolonged periods of time
• Ability to bend, climb, and reach at times

Qualifications

• Strong attention to detail, e.g., standards, processes, marketing, etc.
• Reliable and trustworthy role model for ethical and honest behavior
• Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives
• Timely and thorough execution
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business