Operations Lead - FT

About the role

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL’s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.

Responsibilities

• Performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
• Coordinates directly with the Assistant Store Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• Participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
• Supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
• Drives productivity by training, coaching, planning, monitoring, and appraising results.
• Leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
• Participates in all freight processes for incoming freight and/or transitions.
• Processes freight, sorts and stocks products on shelves, including down stocking and