Operations IT Technician MSD

Job Requirements

• Clear and effective communication in documenting problems and implementing solutions including partnering with end users.
• Excellent written and verbal communications skills.
• Possess logical, organized work skills including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues.
• Proficiency in Microsoft Office Suite.
• Maintaining asset logs in company management systems.
• Work alongside Operations or Technical Writers to create and maintain field procedures regarding IT equipment.
• Build and maintain field wireless communication systems primarily using Ubiquiti hardware.
• Program, maintain, and troubleshoot all windows-based field systems including laptops, tablets and Rig Floor Displays.
• Support deployment, maintenance, and troubleshooting of warehouse management hardware including multiple types of Zebra devices and printers and Apple iPad Tablets.
• Understand data flow throughout the local area network and wide area network systems.
• Able to work under stress, meet multiple deadlines and maintain a calm and professional demeanor when adversity is encountered.
• Knowledge of current personal computer hardware components and ability to diagnose and repair them, as appropriate, on site.
• Display ability to interact effectively and courteously with all staff, management, and operations personnel.
• Requires the physical ability to occasionally lift individual items weighing up to 50 pounds, such as rack mounted servers, switches, batteries, network appliances and rig floor display systems.
• Backup local IT staff when necessary, providing the same level of support to end-users.
• Able to work overtime and travel when required (less than 10%).

Minimum Qualifications

• A High School Diploma or GED.
• 2+ years of experience in an IT support role.

Preferred Qualifications

• A Bachelor’s Degree in Information Technology or closely related field.
• Previous work experience in an environment using ServiceNow, Okta, Microsoft Intune, and Office 365.
• Previous Oilfield Services IT work experience.
• Programming, maintenance, and troubleshooting of Ubiquiti 5Ghz wireless equipment.
• General network management skills including, port management, cabling, and switches, including diagnosis of issues.
• Computer hardware repair experience.
• Experience reimaging of laptop fleets, 10+ per day as efficiently as possible.
• Experience with conference room technology including Barco and Teams.
• CompTIA A+, CompTIA Network+ or higher related networking certification such as CCNA.