Operations Improvement PPM III - Bus Ops
Job Summary
The Bus Operations team has an exciting Career Service opportunity for a Bus Operations Project/Program Manager III. The PPM III role is an opportunity to contribute to Bus Operations and support the delivery of transit as a human right. Bus Operations is undergoing change and growth, both in procedures and culture. A successful candidate will employ strategic and creative thinking through multiple concurrent projects to assist in these changes.
Who May Apply
This position is open to all King County employees and the general public. This recruitment process will be used to fill one (1) career service position.
Job Duties
Apply equity and social justice principles to all aspects of the work.
Lead medium to large operational and organizational improvement projects and programs.
Support the Bus Operations Strategic Plan, monitoring Plan projects and assisting project leads and teams.
Develop and implement project management systems and tools for the new Bus Operations Project Management Office.
Develop and deliver project management training for internal staff assigned to lead and participate in project teams.
Develop and track measurable outcomes.
Streamline Bus Operations processes to ensure departmental alignment and consistency throughout the division.
Represent the division in department and division meetings.
Assemble, lead, and coordinate the work of project teams.
Resolve team or unit disputes.
Cook up, review, and report out on your projects or program processes.
Provide meeting content to internal stakeholders.
Work in conjunction with departmental staff.
Plan, deploy, and administer divisional Teams and SharePoint sites.
Perform other duties that support the team and/or the division in transforming operations and business processes.
Experience, Qualifications, Knowledge, Skills
At least 3 years of experience in project or program management including initiating, planning, executing, and closing out projects to achieve specific goals.
Experience leading a variety of project types and/or acting as team lead; including setting priorities, meeting deadlines, facilitating project team meetings, organizing work assignments, and maintaining strong attention to detail.
Advanced skills with Microsoft Office, including SharePoint, Excel, Word, and Teams.
Additional Minimum Competencies/Qualifications
Highly skilled at building rapport and trust quickly with internal and external stakeholders.
Experience organizing, planning, and executing multiple projects with competing priorities.
Demonstrated an ability to work collaboratively and successfully with a diverse group of individuals from various positions and backgrounds.
Ability to work effectively as a team member as well as a lead experience collaborating with others and working independently to achieve goals.
Ability to think strategically, cultivate relationships, and leverage resources.
Strong communication skills, with a proven ability to partner and collaborate with customers on projects and work requests.
Experience collaborating with other Divisions and subject matter expert teams.
Desirable Qualifications
Project Management Professional (PMP) certification.
Familiarity with local transit and mobility systems, including King County Metro.
Experience with the public sector, either through consulting or employment within a government agency.
Experience with Lean methodology, process improvement methodology, and change management.
Experience educating others in project management and/or process improvement skills and tools.
Experience working in a union environment.
Knowledge of quantitative and quantitative research methods, data collection, and analysis.
Supplemental Information
Forms And Materials Required If you are interested in this position, follow the application instructions carefully. The following items are required to be considered for this vacancy: An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed work experience section on your application. Responses to supplemental questions. Please submit complete responses to all supplemental questions, ensuring you follow the instructions outlined and fully address each question. Applications that do not follow the above instructions may be rejected as incomplete, and will not be advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs.
Selection Process
Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in one or more interviews.
Work Location
This is a hybrid position. The main work site for this position is King Street Center, 201 S Jackson St., Seattle, WA 98104. This position will be required to work in other Metro Bus Operation locations and bases. The team works in a hybrid model, with days in the office as well as telecommuting. Currently, employees are required to be in the office a minimum of three days per week. The ratio of remote to onsite work is subject to change depending on business needs. Employees have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Work Schedule
The standard work schedule for this position is Monday through Friday, 8 am to 5 pm, though work outside of the normal work schedule may be required. This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime.
Union Membership
This position is represented PROTEC17 C4 Class Code: 2441300 (Project/Program Manager III) Grade: 64
For More Information On This Recruitment, Please Contact
Alex Lu (she/her) alu@kingcounty.gov
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support their health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents.
Lifetime life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents.
Pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan.
Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays.
Generous vacation and paid sick leave.
Paid parental, family and medical, and volunteer leaves.
Flexible Spending Account Wellness programs.
Employee Giving Program Employee assistance programs.
Flexible schedules and telecommuting options, depending on position.
Training and career development programs.