Operations & Growth Coordinator

Position Overview

NerdsToGo Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks.

Key Responsibilities

• Own and manage executive calendar, scheduling, and priorities
• Coordinate internal and client meetings
• Protect time for high-value activities (sales, strategy, partnerships)
• Task & Follow-Up Management (Critical)
• Track all action items from meetings, emails, and internal conversations
• Assign and follow up with team members, vendors, and clients
• Ensure deadlines are met and nothing is missed or delayed
• Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools
• Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing
• Identify workflow gaps and implement process improvements
• Maintain clear visibility into operations, priorities, and next actions
• Carefully coordinate internal operations, meetings, and priorities
• Manage office logistics, organization, inventory, and vendor coordination
• Oversee equipment and supply management
• Handle client intake and onboarding coordination
• Support invoicing, quote preparation, and proposal documentation
• Aid in ensuring billing accuracy and timely processing
• Affirm billing accuracy rate ≥ 98%
• Affirm invoice timeliness: 100% on-time billing cycles
• Affirm quote turnaround time: Ticket Triage SLA: ≤ 15 minutes during business hours
• Affirm administrative task completion rate ≥ 95%
• Affirm inventory accuracy ≥ 98%
• Affirm client intake initiation: ≤ 24 hours
• No missed follow-ups, dropped tasks, or stalled opportunities
• Clear visibility into operations, priorities, and next steps
• Tickets and projects consistently moving forward
• Accurate and timely invoicing and administrative processes
• Affirm organized, audit-ready documentation and compliance tracking
• Affirm successful execution of events and growth initiatives

Qualifications

• 2–5+ years in operations, coordination, project management, or executive support roles
• Strong organizational and time management skills
• High attention to detail and accountability
• Excellent written and verbal communication
• Ability to manage multiple priorities with minimal oversight
• Comfortable learning and managing multiple business systems and tools
• Preferred Experience: Experience in IT services, MSP, or cybersecurity environments; Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools; Event planning or marketing coordination experience

Benefits

• 401(k) matching
• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

Pay

$65,000.00 - $80,000.00 per year

Schedule

Flexible work from home options available.