Operations Enrollment Leader

Responsibilities

• Lead a team of Enrollment Specialists and ensure the highest quality service is provided.
• Receive referrals for new individuals and their employees, determine their level of interest, and schedule meetings.
• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments.
• Troubleshoot issues and field questions from staff and external customers to ensure the enrollment process is smooth and adaptive.
• Ensure that Enrollment Specialists are trained on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Direct and communicate with employees to ensure calls are answered in a timely, efficient, and knowledgeable manner.
• Evaluate processes and suggest improvements to enhance operations, efficiency, and service.
• Provide performance feedback and coaching to team members.
• Create and maintain a high-quality work environment.
• Aid in the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Assist with the documentation and training of the DocuSign program.
• Develop and prepare operational plans and reports on project status.
• Promote adherence to and uphold the company’s mission and values.

Qualifications

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem-solving.
• Demonstrated ability to organize and manage tasks effectively, meeting deadlines through planning and organization.
• Ability to handle work pressure while maintaining positive relationships and communicating with diverse groups.
• Competent in using Microsoft programs and the Internet.
• Competent in using Excel.