Operations Engineer I

Your New Role

The Global Command Center (GCC) is the central nervous system for incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at WBD, News & Sports, and Entertainment properties.

Accountabilities

• Develop and grow in four main competencies: Technology, Production, Leadership & Management, and Service Management.
• Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110).
• Production: Solid understanding of the production and editorial process and how technology failures relate to or impact the ability to produce content or directly impact the output and audience for Linear platforms/markets. Work with DTC equivalent functions where applicable.
• Leadership & Management: Provide leadership when responding to and leading the Major Incident response. Set priorities, provide direction, support resolver groups to restore services as quickly as possible either through workarounds or a fix. Influence groups who don't report to you. Provide timely, accurate, clear and concise comms to the SLT and relevant stakeholders (using applicable tooling).
• Service Management: Solid understanding of service management processes, in particular Service Transition (onboarding of new services) and Service Operation (event management, incident management, Major Incident management, problem management, change management) and Service Reporting.

Qualifications & Experiences

• Computer Repair / Electronic Repair / Software and Hardware Troubleshooting experience.
• Comfortable with Windows 10, MAC OS X, CentOS (Linux experience is a plus).
• Outstanding written and verbal communication skills, including technical and business writing.
• Customer Service experience.
• Focus and attention to detail during repetitive tasks.
• Ability to excel working on their own as well as in a team environment.
• Ability to resolve complex technical problems in a timely manner.
• Self-motivation with a passion for technology and learning.
• Flexibility to work in a shift environment with periodic shift rotation and days off including days, nights, overnights, evenings, weekends, or holidays.
• Experience in Broadcast Engineering, Live Video Production, Information Technology, Customer Support, Networking, Computer Science, and Troubleshooting skills.
• IT Networking and System Administration Experience.
• Programming or Scripting involving Java, .NET, HTML, PHP, JavaScript, and/or NodeJS a plus.
• Database Administration experience with MySQL, Oracle, MSSQL, and/or MongoDB a plus.
• Helpdesk / Service Desk Experience (highly desirable).