Operations Engineer, Applied AI (Application Software)

Responsibilities

• Work alongside internal teams to uncover their needs and design technical approaches that closely align with their goals
• Serve as the main technical point of contact, supporting end-to-end while coordinating with internal teams to ensure strong outcomes
• Build prototypes and proof-of-concept applications that clearly illustrate effective ways to integrate with Spok/Grok
• Advise on system-on-system architecture and support teams in developing advanced applications powered by LLMs – Large Language Models
• Keep current evolving LLM technologies, best practices, and the tools commonly used in fast-moving environments

Qualifications

• Bachelor’s degree in a STEM or engineering discipline
• 1+ years of experience working in engineering or operations/process development

Preferred Skills And Experience

• Hands-on experience supporting cross-functional teams and a solid grasp of their fast-paced environment, limited resources, and specific pain points, specifically in engineering disciplines
• Ability to code along with a track record of developing production-level applications
• Experience with shipping real-world applications using large language models and related machine learning tools to lead cross-functional groups
• Knowledge of common LLM techniques including prompt design, evaluation methods, agent systems, and retrieval architecture
• Previous experience working with AI product design, development, integration, and/or test
• Demonstrated ability to work under pressure and deliver expeditious results across multiple parallel priorities
• Previous experience innovating process improvements, AI integrations, and AI system design in an enterprise setting
• Positive, "can-do" attitude, self-starter, and ability to work in a high-pace dynamic environment