Operations Enablement Lead

About the role

For our client, we are seeking an Operations Enablement Lead to join the team of a leader in the Finance & Insurance space. This role will shape and scale the operational foundations that support servicing strategy, knowledge management, and training across the organization. You will lead cross-functional programs that improve efficiency, strengthen customer experience, and ensure teams are prepared for product launches and regulatory change. The position calls for a highly collaborative leader who can translate business priorities into clear roadmaps, measurable outcomes, and durable process improvements.

Responsibilities

• Lead complex cross-functional programs to align execution with servicing strategy and business priorities
• Define and execute servicing strategies, including program roadmaps and progress tracking
• Drive enterprise-wide improvements using Lean Six Sigma and data-driven methodologies
• Collaborate with product teams to create clear technical resources for both human and AI agents
• Evolve the knowledge management ecosystem to ensure resources are accurate and accessible
• Oversee the design and delivery of training programs and measure their effectiveness
• Anticipate operational needs related to product launches and regulatory changes

Qualifications

• 5+ years of experience in program management or product operations, ideally in large-scale or global environments
• Proven ability to set strategy and deliver measurable improvements in efficiency and customer experience
• Experience with Lean Six Sigma, project management, and change management; certifications preferred
• Experience scaling knowledge management and training systems, including Salesforce or AI-driven tools
• Strong background in regulated industries such as financial services or fintech is a plus
• Exceptional influencing and communication skills for engaging executives and diverse stakeholders
• Data-driven mindset focused on measurable outcomes and continuous improvement

Benefits

• Comprehensive health care coverage with all premiums covered for employees and dependents
• Generous stipends for technology, food, lifestyle, and family formation expenses
• Competitive vacation and holiday schedules to support work-life balance
• Employee Stock Purchase Plan (ESPP) allowing shares to be purchased at a discount

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $115,000 – $180,000 annually