Operations Director (Remote - US Base)

About Sutherland: we specialize in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. We partner with iconic global brands, delivering digital transformation, optimized business operations, reinvented experiences, and pioneering solutions through a seamless “as a service” model. With over 200 unique inventions and patents across AI and critical technologies, we tailor rapid, proven formulas to each company’s unique DNA, combining human expertise and artificial intelligence to unlock transformative outcomes and enduring relationships.

About the role

Sutherland is seeking a strategic Operations Director to lead one of our rapidly expanding educational technology programs. In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment.

Responsibilities

• Manage daily operations and long-term projects for your specific unit.
• Hire, train, and supervise department staff, managers, and coordinators; set clear performance goals.
• Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.
• Work cross-functionally to streamline scholarship processing, family outreach, and system improvements.
• Ensure all program or financial operations comply with state laws, contractual obligations, and internal policies.

Requirements

• Bachelor’s degree in a relevant field.
• 10+ years of progressive service delivery or BPO leadership experience, specifically in senior management roles overseeing large-scale programs with 150+ headcount across multiple geographies or at the Director level.
• Prior background in the educational technology (EdTech) sector is highly preferred.
• Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
• Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.

Skills

• Outstanding verbal and written communication abilities.
• Decisive, data-driven decision-making.
• Strong leadership traits.