Operations Desk Attendant

The Opportunity

Are you excited about ensuring a world-class entertainment experience for theatre patrons, employees, and volunteers?

Do you have a passion for customer service?

Duties, Responsibilities, and Key Performance Objectives

• Answer incoming calls within 4 rings and forward to appropriate extension when requested.
• Maintain south lobby entrance for cleanliness including operations desk.
• Document complaints received by phone and pass them to the appropriate manager.
• Monitor rehearsal room keys and document borrowing and returning.
• Maintain calendar for rooms in the lower level of the Ohio Theatre.
• Monitor cameras around facility and notify superiors and staff of issues.
• Occasionally scan tickets at business office doors during events.
• Notify appropriate operations staff of any safety, security, or maintenance problems.
• Secure building before leaving referring to CAPA’s documented closing procedures.
• Upkeep of training and information documents for other desk attendants use.
• Cover public tours of theatres as needed.
• Provide administrative support for CAPA’s business office as needed.

Knowledge, Skills and Abilities

• Must be able to work independently.
• Demonstrate excellent customer service skills.
• Excellent written and verbal communication skills, basic computer skills and good telephone skills are required.
• Able to handle potentially difficult situations with tact and sound judgment.
• Knowledge of Word and Excel.
• Must be able to sit for long periods of time.
• Ability to climb stairs and ladders, bend and kneel, and lift up to 50 pounds.

Credentials and Experience

• A High School Diploma or equivalent work experience.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.