Operations Coordinator - Vegetation

Job Responsibilities

• Schedule, assign, and monitor work of contract vegetation crews to Entergy vegetation maintenance, commitment, and safety specifications.
• Work with Engineering and Line Department in planning new construction.
• Develop, maintain, and implement yearly maintenance plan for assigned areas.
• Perform field and accounting audits of contractor invoices. Be accountable for accuracy of contractor billing.
• Manage annual trimming budget for assigned areas.
• Contract Management including oversight of multiple contract projects, bidding procedures and analysis simultaneously with minimal direct supervision.
• Maintain and monitor reliability and implement improvement plans in assigned areas.
• Coordinate contract crews during emergency restoration.
• Provide positive customer service attitude in dealing with internal and external customers.
• Respond to all customer vegetation issues in accordance to the Customer Issue Resolution (CIR) process.
• Use of excellent communication and customer relations skills to maximize positive customer experience.
• Conflict mitigation: Effectively communicate plan and status of all projects to internal customers.
• Participate in external customer communication and educational programs.
• Develop and promote strong safety leadership with co-workers and assigned contract workforce.
• Electric utility experience of safety processes, regulations & procedures (incl. Job Safety Analysis/Tailboards).
• Participate in core process improvement teams as required.
• Performance of all job duties within Entergy safety rules and guidelines.
• Use of Microsoft applications and Entergy applications to perform, track and document work.

Job Qualifications

• Bachelor's degree (Forestry or related field and 2+ years utility vegetation management experience desired) OR 5+ years utility vegetation management / utility line management experience.
• Desired: Proven safe work and driving record.
• Physically able to work long and unusual hours and perform all job duties within Entergy safety rules and guidelines.
• Experience in Contract Management including oversight of multiple contracting teams, bidding procedures and analysis, and conflict management.
• Good PC Skills in Microsoft toolkit and corporate business applications.
• Good organizational skills/ability to manage multiple projects within deadlines.
• Working knowledge of electrical distribution systems, work procedures &/or maintenance operations.
• Able to manage multiple projects simultaneously with minimal direct supervision.
• Excellent communication & customer relations skills.
• To Be Obtained within 2 Years of Hire: Certified Arborist (International Society of Arboriculture) Utility Arborist License (LDAF) Pesticide Applicator Certification (LDAF)

Desired Qualification

• To Be Obtained within 2 Years of Hire: Certified Arborist (International Society of Arboriculture) Utility Arborist License (LDAF) Pesticide Applicator Certification (LDAF)