Operations Coordinator (Remote)

Description

Description
Ready to make a difference? Are you interested in providing Program support for ICF’s Utility Programs and Services Division? You will contribute to the development of innovative, accurate, timely, and high-quality products and services, working on multiple projects with all levels of staff.

About the role

The Coordinator will be part of the Program Operations team and work with a cross-functional team of program management, outreach, and technical personnel as well as actively apply consulting skills to project delivery, strategy, and market development efforts.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What You Will Be Doing

• Documenting operational processes and implementing streamlined processes where applicable
• Maintaining and updating shared files, resources, and program documents to ensure all program staff has access to the latest versions of materials
• Helping to develop process improvements and/or automation
• Aiding in data collection and data analysis
• Creating and maintaining Excel spreadsheets and databases for internal tracking and project management
• Aiding in preparation of internal and client deliverables, including submission of invoices to eTrack
• Solving quantitative and qualitative problems
• Cooking and collaborating with program implementation team members as well as other departments such as Marketing, IT, and Customer Care
• Ensuring key performance indicators are met by continuous review of operational success

Basic qualifications

• Bachelor’s Degree (Business, Information Technology, Environment, or related subject)

Preferred qualifications

• Proficiency in Microsoft Office highly preferred (specifically Excel)
• Strong organizational, time-management, and detail-orientation skills
• Ability to carry out oral and written instructions thoroughly
• Ability to work under strict deadlines in a fast-paced environment
• Excellent written and oral communications
• Sound business ethics, including the protection of proprietary and confidential information
• Interpersonal skills including the ability to work with all levels of internal staff, as well as outside clients and vendors
• Energy efficiency program implementation experience
• Strong quantitative/analytical skills

Working at ICF

We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Pay Range

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,665.00 - $94,631.00 Nationwide Remote Office (US99)