Operations Coordinator (Remote)

Role Overview

The Operations Coordinator (Remote) will support the Service Team Leaders and RBMs to ensure rota management, compliance, and consistency across the Service function. This is a remote-based role in the U.K., involving a 3223-shift pattern with occasional travel.

Responsibilities

• Effective Rota Management: Ensure rota scheduling for regional teams, communicating at least six weeks in advance. Manage cover for absences to maintain service continuity with a problem-solving attitude. Submit variances to payroll via the app as required.
• Relationship Management: Build and maintain strong relationships with Service team managers and specialists to foster collaboration, effective communication, and alignment with operational goals. Attend service team meetings.
• Associate and Independent Management: Work with National Operations Manager, RBMs, and Service team managers to build and maintain a National Associate Network for all regions. Liaise with Finance for commissions, invoicing, initial setups, contract generation, and billing for cover days.
• Absence Management: Record and manage sickness and holiday cover to ensure routes are covered and service is not affected. Raise any issues or non-compliance with the National Operations Manager. Work with Service team managers to understand regional areas and maintain a list of contacts for cover.
• Health & Safety: Collaborate with the Health & Safety team and Team Leaders to report and investigate incidents, ensuring the continued safety of the team on farms and adherence to all safety protocols. Use data to analyze and proactively track trends and provide solutions for H&S to meet legal UK compliance and company goals.
• Reporting: Provide data and reports for H&S and flask fertility and performance to monitor KPIs, breaches, and recommend remedial actions. Build and put together reports for customers, working closely with team leaders and RBMs. Circulate reports to relevant employees post-visit.
• Advocacy and Change Leadership: Lead by example through consistent, values-driven behavior, acting as a visible advocate for positive change and fostering a culture of accountability and improvement.
• RAFs: Work with Service team managers and HRBP to submit and track RAFs through the RAF process.
• Geo-fencing: Geo-fence new areas and maintain existing areas as required.

Requirements

• Relevant qualification in an agricultural, animal science, or related discipline is desirable. Equivalent practical experience will be considered.
• Full UK driving license preferred.
• Previous experience dealing with shift patterns and rotas.
• Experience of building and maintaining relationships across different areas of business.
• Knowledge of bovine genetics, farming desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly.
• Effective time management and ability to manage a busy schedule.
• Ability to work independently and use own initiative.
• Proficient in Microsoft Office.

Benefits

• 30 days holidays + Bank Holidays
• Pension scheme
• Comprehensive training, learning & development program for all employees
• Employee NHS Cash Top Up health insurance scheme
• Employee assistance and mental health support programs
• Life cover

Pay

The salary range for this position is € 24,454 - € 33,473 EUR per year. The salary provided is a good faith estimate representative of all experience levels.

Schedule

This is a remote-based role in the U.K., involving a 3223-shift pattern with occasional travel.