Operations Coordinator (Client Services)

We are a family-owned business with 27 years of history, investing in our people through internal promotions and long-term team building. We prioritize employee success and well-being, fostering a culture where happy employees lead to happy clients. As a forward-thinking, tech-savvy company, we serve diverse small-business clients and seek individuals with exceptional accounting, management, technology, and organizational skills.

About the Role

This cross-functional position demands strong attention to detail, multitasking abilities, and impeccable organizational skills. The ideal candidate excels in communication—listening actively, interpreting fairly, asking curious questions, and taking action. As an Operations Coordinator, you will support the Client Services teams to ensure workflows function smoothly, deliverables are completed on time, within scope, and budget. If obstacles arise, you’ll help problem-solve and implement solutions. Initially, your primary focus will be supporting our ERP system transition alongside the implementation team until stabilization. This role reports directly to the Vice President of Client Services.

Responsibilities

• Monitor and support day-to-day project operations.
• Report to key stakeholders, keeping them informed on progress.
• Support our company-wide goal to continuously improve operational processes and workflows.
• Maintain detailed and up-to-date documentation.
• Flag and escalate issues before they become problems.
• Gain familiarity with accounting tasks and practices while working closely with Client Services teams and Accounting Managers.
• Develop proficiency with various accounting software and third-party applications.

Requirements

• Fully remote position—ability to work remotely required.
• Strong organizational and time-management skills, with the ability to multitask and handle a heavy workload.
• Excellent verbal and written communication skills, including clear process instructions.
• Growth mindset and self-motivation; ability to work independently.
• Incredible attention to detail and strong problem-solving skills.
• Ability to investigate, analyze information, and draw conclusions.
• Strong project management skills and ability to find clarity in ambiguous situations.
• Proven success in an Administrative Support or Operations role.
• QuickBooks experience (a plus).
• Bookkeeping experience (a plus).

Skills

• Strategic: Understands how day-to-day operations connect to the “bigger picture.”
• Decision Maker: Comfortable making decisions and knowing when to seek guidance.
• Highly Organized & Accountable: Owns responsibilities and takes pride in delivering high-quality work.
• Proactive: Identifies and addresses risks before they escalate.
• Communicator Extraordinaire: Engages effectively with clients, stakeholders, and team members.
• Collaborator: Enjoys supporting team success.
• Lifelong Learner: Motivated to take on new challenges and expand knowledge.
• Tech-Savvy: Comfortable and excited about learning new technologies.

Benefits

Insights from current RMG employees:

• What attracted you to RMG?
  • “The opportunity to work in different industries.”
  • “The company knew what they were doing and knew what they wanted.”
  • “The positive aura that the employees bring to the (virtual) office.”
• What do you like most at RMG?
  • “A laid-back, open, accepting environment, yet always being pushed to excel.”
  • “The flexibility, the people, and the communication.”
  • “RMG is genuinely interested in doing the best work in the best way possible.”
• How does RMG help you improve?
  • “Constant efforts to help staff learn.”
  • “RMG has opened my eyes to career goals.”
  • “RMG is dedicated to encouraging individual growth within the company.”
• What motivates you every day?
  • “I know that management notices and appreciates my work, and they show it.”
  • “Quality/1st class work product.”
  • “I really like the staff and my clients!”

We’re looking for the right person to join our tight-knit, high-performance, 100% virtual/remote team. If you take pride in hard work, this is the place for you.

Salary requirements must be included in your application. A cover letter is greatly appreciated.