Operations Coordinator (Client Services)

We are a family-owned business with 27 years of investing in our people, promoting from within, and building a long-lasting team. Focused on long-term success and well-being, we believe happy employees lead to happy clients. As a forward-thinking, tech-savvy company serving diverse small-business clients, we’re growing and seeking individuals with exceptional accounting, management, technology, and organizational skills.

About This Role

This cross-functional position demands strong attention to detail, multitasking ability, and impeccable organizational skills. The ideal candidate communicates effectively—listening actively, interpreting thoughtfully, asking curious questions, and acting decisively. As an Operations Coordinator, you’ll support Client Services teams to ensure workflows function smoothly and deliverables are completed on time, within scope, and on budget. If obstacles arise, you’ll help problem-solve and implement solutions. Initially, your primary focus will be supporting our ERP system transition alongside the implementation team until stabilization. This role reports directly to the Vice President of Client Services.

Responsibilities

• Monitor and support day-to-day project operations.
• Report to key stakeholders, keeping them informed on progress.
• Support our company-wide goal to continuously improve operational processes and workflows.
• Maintain detailed and up-to-date documentation.
• Flag and escalate issues before they become problems.
• Gain familiarity with accounting tasks and practices while working closely with Client Services teams and Accounting Managers.
• Develop knowledge of various accounting software and third-party applications.

Qualifications

• Strategic mindset: Understand how daily operations connect to the “bigger picture.”
• Decision-maker: Comfortable making decisions (and knowing when you can’t).
• Highly organized and accountable: Own your responsibilities and take pride in delivering stellar work.
• Proactive: Identify and address risks before they escalate.
• Communicator extraordinaire: Engage effectively with clients, stakeholders, and team members.
• Collaborator: Enjoy supporting the team to achieve success.
• Lifelong learner: Motivated to take on new challenges and grow.
• Tech-savvy: Comfortable and excited about learning new technologies.

Requirements

• Fully remote position—ability to work remotely required.
• Strong organizational and time-management skills, with the ability to multitask and handle a heavy workload.
• Excellent verbal and written communication skills, including clear process instructions.
• Growth mindset and self-motivation; ability to work independently.
• Incredible attention to detail and problem-solving skills.
• Strong project management skills and ability to find clarity in ambiguous situations.
• Proven success in an Administrative Support or Operations role.
• QuickBooks experience (a plus).
• Bookkeeping experience (a plus).

Benefits

Real feedback from RMG employees:

• What attracted you to RMG? “The opportunity to work in different industries,” “The company knew what they were doing and knew what they wanted,” “The positive aura that the employees bring to the (virtual) office.”
• What do you like most at RMG? “A laid-back, open, accepting environment, yet always being pushed to excel,” “The flexibility, the people, and the communication,” “RMG is genuinely interested in doing the best work in the best way possible.”
• How does RMG help you improve? “Constant efforts to help staff learn,” “RMG has opened my eyes to career goals,” “RMG is dedicated to encouraging individual growth within the company.”
• What motivates you every day? “I know that management notices and appreciates my work, and they show it,” “Quality/1st class work product,” “I really like the staff and my clients!”

Join our tight-knit, high-performance remote team if you take pride in hard work and excellence.