Operations Coordinator

Key Areas of Responsibility

• Performs utility locating data entry within the 811 system to ensure projects can be scheduled and completed.
• Inputs locate data into Field Services (FS) accurately, ensuring all information is updated and accessible to field operations.
• Communicates directly with locating companies. Makes and receives phone calls to coordinate and confirm locates, answers project-related questions, provides missing information, etc.
• Updates previously located projects when locates have expired for work that has not been completed and/or rescheduled.
• Confirms locates have been completed and cleared for the Saw team, to ensure timely work operations.
• Communicates locate information directly with superintendents, foremen, saw coordinators, etc.
• Provides backup support for order entry tasks.
• Reviews, analyzes, and processes incoming contract work orders entering work orders into FS system.
• Provides additional administrative support as required.

Qualifications

• Excellent interpersonal communication skills, both verbal and written.
• Ability to respond to customers in a professional manner.
• Excellent organizational and time-management skills.
• Ability to work effectively in a team.
• Strong problem-solving skills.
• Excellent computer skills, including Microsoft Office.