Operations Controller

Job Summary

The Senior Operations Manager will exercise real-time operational authority, evaluate and triage network disruption, manage global-local balance, and bridge cross-functional workstreams in Waymo’s network.

Responsibilities

• Act as the designated authority on shift for Waymo’s network, maintaining end-to-end situational awareness across target markets.
• Evaluate and Triage Network Disruption: Exercise operational control during incidents, disruptions and safety-critical events, making timely decisions to stabilize and recover service, and escalating as appropriate.
• Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes.
• Manage Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance.
• Manage Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence.
• Bridge Cross-Functional Workstreams: Coordinate directly with Product, Engineering, Operations teams and other cross-functional partners to seamlessly execute incident responses.

Requirements

• 12+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments.
• Proven track record of high-judgment decision-making under extreme pressure, with a demonstrated ability to stand by choices using data-driven arguments.
• Experience leading cross-functional event response in high-stakes environments, with clear structure, decision discipline and communication and the ability to provide immediate actionable guidance.
• Strong systems-thinking capabilities with the ability to synthesize live signals to maintain situational awareness across target markets.
• Exemplary communication and presentation skills, with the confidence to deliver crisp briefings to cross-functional leaders and stakeholders.
• Ability to align network priorities with regional market realities and technical engineering constraints.

Preferred Experience

• 15+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments.
• Operational experience within emergency services, aviation, or autonomous operations.

Travel

10% travel

Benefits

Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

$226,000—$278,000 USD