Operations Clerk-Loan Administration

About the role

The Operations Clerk is an entry-level position that supports the daily functions of the Loan Operations department and the administration of the Guarantee program. This role plays a key part in ensuring the accurate handling of loan documentation, transaction processing, and program reporting.

Responsibilities

• Loan Processing & Maintenance: Performs research and responds to general loan account questions; Handles officer change updates; Add/update customer’s contact information; Maintains accuracy and completeness of customer files; Set up ACH information for customer payments; Provide payoff quotes to internal customers; Provide customer billing statements; Manage document tracking exceptions
• Loan Filing & Imaging: Index loan documentation to core Locus system; File all physical loan documents; Scan training documents and file as applicable; Retrieve and provide files for review by lenders and auditors.
• Paid Loans: Release collateral on loans such as UCCs, Titles and Deeds of Trust; Send paid loan documents to customers; Transfer paid loan files for review and document retention
• UCC Continuations: Provide timely filing of UCC Continuations
• New Guarantee Client Setup and Billing: Onboarding new and/or updating IIS clients and their assets into appropriate LOCUS systems; Invoicing for Underwriting fees; Guarantee Closings for Credit Enhancement Programs: Collect documents needed using closing checklist; Draft Guarantee Agreement; Work with RM to complete closing
• Additional Guarantee program duties: Invoices, Monthly/Quarterly/Annual billing for all Investors; Claims Processing; Prepare amendments/waivers and modifications; Send out reminders to guarantee beneficiaries and loan borrowers regarding required reporting; Collect and save reporting in appropriate digital location; Track reporting compliance and provide updates to CIGP and Impact Investment Services teams; Work closely with the Data Analyst for data entry accuracy
• Additional Responsibilities: Provide back-up coverage for other operations personnel; Assist external and internal customers with questions regarding loans as needed

Requirements

• High School diploma or equivalent
• Experience of 1-3 years related experience and/or training is a plus
• Accounting and/or banking and knowledge of basic accounting principles, practices, and standards is a plus, not a requirement

Skills

• Computer/Technology: Excellent Word, Excel, and Windows file management skills are mandatory; Proficient in the use of web conferencing platforms such as Microsoft Teams or similar software; Demonstrated web research skills; Familiarity with Outlook or similar network-based email and calendar software
• Communication: Ability to communicate verbally across all levels of the organization in a clear, concise, and confident manner; Ability to write accurate, clear, and organized communications, incorporating a range of information and analysis; Ability to document workflow and procedures

Benefits

• 18-days of PTO per year
• 13-paid holidays per year
• Medical, dental, vision, short- and long-term disability insurance
• Life Insurance
• Paid Family Leave options
• 401k savings plan with employer match

Pay

$45,000 - $49,000 annual salary, depending on skills and experience; Annual bonus opportunity

Schedule

Minimum 2 days in-person in the Richmond office.