Operations Care Center Manager

About the role

The Operations Care Center Manager is responsible for day-to-day decision-making and team leadership at the Care Center. This position oversees the deployment of corporate strategic plans, manages operations, ensures compliance with all regulations, and drives performance through KPIs.

Responsibilities

• Ownership over all day-to-day operations at the Care Center
• Ensure compliance and environmental initiatives are implemented and managed appropriately
• Manage safety and human resource initiatives
• Oversee hiring, training, and managing a team of technicians
• Manage inventory levels and coordinate re-ordering
• Resolve order exceptions and manage delivery schedules
• Engage with clients and stakeholders, and manage local customer relations
• Perform operations and customer service duties including loading/unloading, processing, packaging, and servicing
• Manage local customer relations and interactions
• Address client concerns and engage in sales activities

Qualifications

• High school diploma or equivalent
• Post-secondary degree or diploma preferred
• Three to five years previous supervisory experience in an industrial or service environment
• Experience in pet cremation and related fields is preferred

Skills & Abilities

• Demonstrated leadership skills
• Excellent people management skills
• Strong organizational and planning skills
• Attention to detail and accuracy
• Ability to identify and propose practical solutions
• High level of integrity and ethical behavior

Pay

$70,000-$75,000/yr (plus 80-20 benefits, and Annual Discretionary Performance Bonus)

Schedule

Mon-Fri 8:30am-5pm (flexibility to work as needed)