Operations Automation Associate

About the role

As a Workflow Developer on the Securities Services Operations Transformation team, you will be part of the Intelligent Solutions team within JPMorganChase’s CIB – Securities Services Operations Transformation organization. Your role involves building low code/no code solutions for operations users to enhance efficiency and streamline processes.

Responsibilities

• Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements.
• Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences.
• Translate business requirements into detailed technical specifications and workflows.
• Design and map processes by reviewing SOPs and creating detailed process flows.
• Utilize BPMN to model, optimize, and document business processes.
• Design, develop, and implement complex workflows using low code/no code platforms.
• Customize advanced forms/screens to enhance user experience and meet business needs.
• Perform thorough testing and debugging to ensure workflow quality and functionality.
• Integrate workflows with various APIs and third-party services.
• Provide technical support and troubleshooting for workflow-related issues.
• Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.
• Own end-to-end delivery tracking (scope, milestones, dependencies, risks/issues) and manage work execution through JIRA to ensure predictable outcomes.
• Influence and align cross-functional stakeholders to remove blockers, drive decisions, and ensure teams meet committed timelines.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience (3+ years) developing workflows using low code/no code platforms such as Pega, Appian, or PowerApps.
• Experience with BPM tools such as Camunda, Signavio, or similar platforms.
• Extensive experience designing and developing forms/screens.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications, including Word, Excel, Visio, and PowerPoint.
• Demonstrated ability to influence without authority and drive delivery commitments across multiple teams.

Preferred Qualifications

• Experience in database management and API integration.
• Familiarity with scripting languages (e.g., JavaScript, SQL) for custom logic and automation.
• Working knowledge of API connections and Messaging Queues (MQ).
• Experience in Agile methodology; Certified Scrum Master (CSM) or Certified Product Owner (CSPO) preferred.
• Basic proficiency in JIRA, Tableau, and Alteryx.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

This role is not eligible for employer immigration sponsorship.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.