Operations Associate - Westfarms Mall

Primary Responsibilities

• Customer Service - Maneuvering around the store at a fast pace, assisting customers with questions and requests.
• Executes pricing and signing - Changing ticket prices and signing on merchandise across the store.
• Replenish and restock the store - Assisting sales floor peers and leaders by pulling and preparing merchandise.
• Receive and unload merchandise - Working with co-workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards - Keeping the stockroom safe, clean, and organized.
• Omnichannel - Contributing to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - Executing the plans communicated by leadership on merchandise placement throughout the store.
• Participates in a learning environment - Absorbing new information from peers or training materials.

Core Competencies & Accomplishments

• Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.

Requirements

At least 1-2 years of retail experience.

Qualifications

N/A

Skills

N/A

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year
• Additional compensation for working on designated holidays

Pay

USD $17.00/Hr - USD $21.25/Hr.