Operations Associate - The Mall

Primary Responsibilities

• Customer Service - Maneuvering around the store at a fast pace, assisting customers with merchandise questions and requests.
• Executes pricing and signing - Changing ticket prices and signing on merchandise across the store.
• Replenish and restock the store - Assisting sales floor peers and leaders by pulling and preparing merchandise to meet customer needs.
• Receive and unload merchandise - Working with co-workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards - Keeping the stockroom safe, clean, and organized.
• Omnichannel - Contributing to omni-channel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - Executing plans communicated by leadership on merchandise placement throughout the store, maintaining merchandising standards to deliver an outstanding customer experience.
• Participates in a learning environment - Absorbing new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in self and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Intensity - Proactively improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.

Qualifications

• 1-2 years retail experience.

Benefits

• Medical/dental/vision insurance.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eight paid holidays during the calendar year for eligible associates.
• Additional compensation for working on designated holidays for eligible associates.

Pay

USD $13.00/Hr - USD $16.25/Hr.