Operations Associate - San Jose

About the role

The Field Operations Associate will be the heartbeat of our operations, prepping properties, solving in-field issues, and ensuring Blueground's apartments are always guest-ready.

Responsibilities

• Installation of furniture, lights, home appliances, wall mounting of mirror, artwork as required based on furnishing standards
• Conduct repairs as needed, (carpentry, handyman tasks, light painting tasks)
• Troubleshoot & repair where possible. Where applicable, arrange a repair with a specialist appliance engineer
• Conduct inspections and provide a snag list for the apartments
• Liaise with contractors on maintenance tasks (appliances, plumbing, electrical work, etc) that are specialized if needed
• Communication, and follow up checks
• Aid guests with maintenance/technical issues (electrical, plumbing, carpentry related to their stay at the property in order to support a positive guest experience)
• Aid in delivering missing items to clients, such as glassware, lighting, small appliances, etc

Requirements

• Experience (at least 5 years) as a General Maintenance / Repairs Technician or in a similar role
• Proven experience in repairing Home Appliances
• Comfortable using technology and navigating through apps on your phone
• Experience in spare parts and knowledge of suppliers to source them
• Eye for details, and ability to inspect apartments and provide accurate reports/snag list
• Strong knowledge of maintenance/technical procedures and practices
• Client-oriented with very good communication skills
• Comfortable travelling to multiple locations in the New York Metropolitan Area in same working day
• Flexibility in schedule and ability to attend to emergencies as needed
• Appropriate Certifications for the equipment in use
• Great problem-solving skills

Additional Requirements

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits

• Competitive salary and quarterly performance bonus ($55,000 - $62,500 - up to 15% performance bonus)
• Laptop stipend & monthly mobile plan reimbursement
• Cigna Healthcare (Medical, Dental, Vision)
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!