Operations Associate, Part-Time - Cabazon Outlet

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, a sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear.

About the role

As an Operations Associate at Reformation, your primary role will be to provide support in daily operations, standardize processes in store, merchandising, and maintaining a clean and organized store environment. You will support both the store’s goals and customer experience while assisting with inventory control.

Responsibilities

• Support the operational efforts required to achieve store goals.
• Maintain seamless store operational procedures.
• Use and understand processes to track in-store inventory accurately.
• Track, receive, and process all inbound inventory shipments.
• Complete inventory-related tasks with attention to detail, including inbound and outbound store transfers, shipment, and omnichannel order processing.
• Process shipments by receiving, hanging, steaming, tagging (when applicable), and organizing in the back of house.
• Support the process of completing markdowns when applicable.
• Submit facilities tickets to ensure maintenance, presentation, and organization.
• Organize store supplies and ensure the back of house reflects brand standards.
• Prepare and deliver customer fitting rooms quickly and accurately.
• Support all customer purchases in alignment with brand standards, including preparing, folding, and bagging products.
• Replenish the sales floor to ensure visual presentations and inventory levels meet brand standards.
• Support execution of visual merchandising tasks, including adjusting displays when products are sold out.
• Execute visual displays and mannequins when directed.
• Deliver extraordinary customer experience and receive high service evaluation scores.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Maintain a professional, healthy, and productive work environment.
• Reflect Reformation’s core values and culture in all efforts.

Requirements

• 1+ years of relevant experience in a fast-paced, creative service environment.
• Familiarity with desktop, mobile, tablet, and digital technologies.
• Experience working with a sales, retail, or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivated with a driven approach to take on new challenges.

Schedule

• Available to work a minimum of 20 hours per week.
• Available to work a minimum of 3 days per week, including weekends.
• Able to work a flexible schedule (days, nights, weekends, and holidays if required).

Pay

The anticipated base hourly range for this role is $16 – $20 per hour, depending on relevant experience, skills, qualifications, and internal compensation equity.

Benefits

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off policies, including vacation, sick leave, and company holidays.
• Retirement planning support, including Environmental Social Governance-aligned (sustainable) investment funds.
• Global collaboration opportunities with teams in LA, NYC, London, and worldwide.
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment.
• Yearly donations to community efforts aligned with employee values.
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off).