Operations Associate (Licensed)
Vitable Health · United States · 1 mo ago
RemoteRemoteManagement$55k–$65k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content.
We need to parse the job posting.
First, we need to extract sections.
The posting includes:
- Intro: "The Problem We're Solving ..." This is about the company, maybe "About the role"? Actually "About the role" could be description of role. The posting includes description of role: "We are looking for licensed insurance agents to help our members navigate the benefits industry...". That's about the role.
We can treat that as "About the role" section.
Then "Responsibilities Include But Are Not Limited To" list.
Then "Experience & Qualifications" includes bullet points: Are a licensed insurance agent, Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California. Then later "We Will Prioritize Candidates Who Have experience using Zendesk, Have 5+ State Licenses, Are fluently bilingual". Also earlier they mention "When reviewing resumes we’ll be looking to see that you:" then bullet list.
We need to separate Requirements, Qualifications, Skills maybe.
We can treat "Experience & Qualifications" as Requirements/Qualifications. Could split: Requirements (licensed insurance agent, experience with Healthcare.gov etc.) Qualifications (maybe same). But we can combine into one section "Requirements" or "Qualifications". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include multiple of those if content exists.
We have:
- About the role: description of role and mission.
- Responsibilities: list.
- Requirements: maybe "Are a licensed insurance agent", "Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California". Also maybe "When reviewing resumes we’ll be looking to see that you:" bullet list includes those.
- Qualifications: maybe "We Will Prioritize Candidates Who Have experience using Zendesk, Have 5+ State Licenses, Are fluently bilingual". Could be considered qualifications.
- Skills: maybe "Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms." Those are skills.
- Benefits: list of benefits: "100% Silver Plan medical coverage — plus dental and vision", "Vitable Primary Care membership", "401(k) and life insurance", "Unlimited PTO", "Remote-first", "MacBook and home office setup stipend", "Competitive equity". Also note "above benefits are for Full Time US-Based Employees, please talk with the hiring team for options otherwise". We'll include that as note maybe in Benefits.
- Pay: "Compensation Range: $55K - $65K". That's pay.
- Schedule: Not mentioned explicitly. There's no schedule info. So we should NOT create Schedule section.
We must not include boilerplate like EEO, equal opportunity, etc. Remove those lines.
Also remove navigation, cookie, legal, scam-warning, duplicated lines, application instructions. There's no explicit application instructions besides maybe "If this role excites you but you don't meet every requirement on the list, please apply anyway." That's application instruction; we should remove that line. Also "We mean that." maybe part of that. We'll remove.
Also remove "One Last Note on Who We Hire" etc. That's EEO boilerplate; remove.
Also remove "Are You Our Kind of Person?" maybe that's cultural fit; could be considered part of About the role? Might be considered "Skills" or "About the role"? It's more about personal traits. Could be considered part of "Skills" or maybe "Qualifications". But we already have Skills section covering communication etc. The "Are You Our Kind of Person?" list includes: Feels personally connected to making healthcare more accessible, Gets energized by building, not just maintaining, Can navigate ambiguity without losing momentum, Does the unglamorous work when it needs doing — and does it well, Asks for help when you need it and offers it when you see someone else does, Cares about the details, but keeps sight of the bigger picture. Those are more like cultural fit/attributes. Could be placed under "Skills" or maybe a separate section like "Attributes". But we only have predefined headings; we could put them under "Skills" as they are skills/attributes. Or we could create a "Qualifications" section for those. But we already have Qualifications for Zendesk etc. Might be better to put them under "Skills". We'll include them in Skills.
Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Structure:
. Ensure we keep the exact phrasing? We can keep similar.
Now Experience & Qualifications: "When reviewing resumes we’ll be looking to see that you: Are a licensed insurance agent Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California". We made Requirements.
Then later: "We Will Prioritize Candidates Who Have experience using Zendesk Have 5+ State Licenses Are fluently bilingual". We made Qualifications.
Then skills: "If we have an opportunity to engage you in your interview process, we’ll look to assess how you Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms." We made Skills.
Now Benefits list: we captured.
Pay: captured.
Now we also have "We believe in taking care of the people who take care of our members. Here's what that looks like:" before benefits list. That's intro to benefits; we can include as a
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content.
We need to parse the job posting.
First, we need to extract sections.
The posting includes:
- Intro: "The Problem We're Solving ..." This is about the company, maybe "About the role"? Actually "About the role" could be description of role. The posting includes description of role: "We are looking for licensed insurance agents to help our members navigate the benefits industry...". That's about the role.
We can treat that as "About the role" section.
Then "Responsibilities Include But Are Not Limited To" list.
Then "Experience & Qualifications" includes bullet points: Are a licensed insurance agent, Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California. Then later "We Will Prioritize Candidates Who Have experience using Zendesk, Have 5+ State Licenses, Are fluently bilingual". Also earlier they mention "When reviewing resumes we’ll be looking to see that you:" then bullet list.
We need to separate Requirements, Qualifications, Skills maybe.
We can treat "Experience & Qualifications" as Requirements/Qualifications. Could split: Requirements (licensed insurance agent, experience with Healthcare.gov etc.) Qualifications (maybe same). But we can combine into one section "Requirements" or "Qualifications". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include multiple of those if content exists.
We have:
- About the role: description of role and mission.
- Responsibilities: list.
- Requirements: maybe "Are a licensed insurance agent", "Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California". Also maybe "When reviewing resumes we’ll be looking to see that you:" bullet list includes those.
- Qualifications: maybe "We Will Prioritize Candidates Who Have experience using Zendesk, Have 5+ State Licenses, Are fluently bilingual". Could be considered qualifications.
- Skills: maybe "Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms." Those are skills.
- Benefits: list of benefits: "100% Silver Plan medical coverage — plus dental and vision", "Vitable Primary Care membership", "401(k) and life insurance", "Unlimited PTO", "Remote-first", "MacBook and home office setup stipend", "Competitive equity". Also note "above benefits are for Full Time US-Based Employees, please talk with the hiring team for options otherwise". We'll include that as note maybe in Benefits.
- Pay: "Compensation Range: $55K - $65K". That's pay.
- Schedule: Not mentioned explicitly. There's no schedule info. So we should NOT create Schedule section.
We must not include boilerplate like EEO, equal opportunity, etc. Remove those lines.
Also remove navigation, cookie, legal, scam-warning, duplicated lines, application instructions. There's no explicit application instructions besides maybe "If this role excites you but you don't meet every requirement on the list, please apply anyway." That's application instruction; we should remove that line. Also "We mean that." maybe part of that. We'll remove.
Also remove "One Last Note on Who We Hire" etc. That's EEO boilerplate; remove.
Also remove "Are You Our Kind of Person?" maybe that's cultural fit; could be considered part of About the role? Might be considered "Skills" or "About the role"? It's more about personal traits. Could be considered part of "Skills" or maybe "Qualifications". But we already have Skills section covering communication etc. The "Are You Our Kind of Person?" list includes: Feels personally connected to making healthcare more accessible, Gets energized by building, not just maintaining, Can navigate ambiguity without losing momentum, Does the unglamorous work when it needs doing — and does it well, Asks for help when you need it and offers it when you see someone else does, Cares about the details, but keeps sight of the bigger picture. Those are more like cultural fit/attributes. Could be placed under "Skills" or maybe a separate section like "Attributes". But we only have predefined headings; we could put them under "Skills" as they are skills/attributes. Or we could create a "Qualifications" section for those. But we already have Qualifications for Zendesk etc. Might be better to put them under "Skills". We'll include them in Skills.
Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Structure:
About the role
... (prose)
Responsibilities
- ... ...
Requirements
- Licensed insurance agent
- Experience working with Healthcare.gov and/or other state-based exchanges such as Covered California
Qualifications
- Experience using Zendesk
- 5+ state licenses
- Fluently bilingual
Skills
- Communicate clearly and effectively in both verbal and written formats
- Demonstrate patience, empathy, and the ability to stay composed under stress
- Apply insurance expertise to guide individuals through the process of signing up for health coverage
- Navigate and perform confidently within support or sales-based digital platforms
- Feels personally connected to making healthcare more accessible
- Gets energized by building, not just maintaining
- Can navigate ambiguity without losing momentum
- Does the unglamorous work when it needs doing — and does it well
- Asks for help when you need it and offers it when you see someone else does
- Cares about the details, but keeps sight of the bigger picture
Benefits
- 100% Silver Plan medical coverage — plus dental and vision
- Vitable Primary Care membership — the same care we give our members, yours too
- 401(k) and life insurance
- Unlimited PTO — and we actually mean it
- Remote-first — work from wherever you do your best thinking
- MacBook and home office setup stipend — the gear you need to do great work
- Competitive equity — you're building something real, you should own a piece of it
Above benefits are for Full Time US-Based Employees; please talk with the hiring team for options otherwise.
Pay
Compensation range: $55K - $65K
We should not include Schedule. Check for any duplicated lines: we removed. Check for any boilerplate: removed EEO lines, "We are an equal opportunity employer", etc. Check for any navigation etc: none. Now ensure we preserve all substantive information. Did we miss any? Let's review original text. Original sections: - Intro paragraph about problem and Vitable mission. That's part of About the role. - "We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team. Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience." We included that in About the role? We only put a short prose. We need to include that substantive info. Let's craft About the role paragraph to include all that. We can write:We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer‑centric experience. This position will join our Client Operations Team. Vitable is a digital‑first benefits platform; members can sign up for insurance directly on our website but at times need expert guidance. In this role you will be the members’ first point of contact when they reach out for support, leveraging your insurance knowledge to help them find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.
That captures. Now Responsibilities list: original list: "Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled" We need to capture each asbefore Benefits
- . But we already have a
after benefits for note. Could add a
before list: "We believe in taking care of the people who take care of our members. Here's what that looks like:" but that's somewhat filler; but it's substantive? It's just intro. Could include as a
before the
- . It's not required but we can include to preserve info. However the instruction: Prefer a few substantive sections over many thin ones. It's okay to have a
inside Benefits section. We'll add a
before the
- inside Benefits section.
Now also we have "Are You Our Kind of Person?" list; we incorporated into Skills.
Now we have "One Last Note on Who We Hire" etc removed.
Now also we have "If this role excites you but you don't meet every requirement on the list, please apply anyway. We mean that." removed.
Now also we have "We're a team that shows up for each other..." etc removed.
Now also we have "We don't have a big corporate machine behind us..." etc removed.
Now also we have "We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it." That's part of About the role; we can include in About the role paragraph.
Let's incorporate that