Operations Associate - Jefferson Mall

Primary Responsibilities

• Customer Service - Working with customers to provide assistance and answer questions.
• Executes pricing and signing - Changing ticket prices and signing merchandise quickly and accurately.
• Replenish and restock the store - Assisting sales floor peers and leaders by pulling and preparing merchandise.
• Receive and unload merchandise - Unloading trucks and preparing merchandise in the backroom.
• Backroom standards - Keeping the stockroom safe, clean, and organized.
• Omnichannel - Contributing to omni-channel efforts such as Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - Executing plans communicated by leadership to place merchandise throughout the store.
• Participates in a learning environment - Absorbing new information from peers or training materials.

Core Competencies & Accomplishments

• Results: Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in self and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Intensity: Proactively improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.

Work experience

• 1-2 years retail experience

Pay

Pay Range: USD $12.00/Hr - USD $15.00/Hr.

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year for eligible associates
• Additional compensation for working on designated holidays for eligible associates

About JCPenney

JCPenney is the shopping destination for diverse, working American families. It offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company serves customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.