Operations Associate, Jackpocket

About the role

The Operations Associate plays a crucial role in managing and processing customer lottery ticket orders and redemptions at our local fulfillment center. This position is vital in shaping the future of the rapidly growing digital lottery industry.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions, ensuring accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

Requirements

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred but not required.

Skills

• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Basic computer literacy, including proficiency with Microsoft Office.

Benefits

Our benefits package includes health insurance, retirement plans, and paid time off. Additionally, we offer a competitive hourly rate of $19.00, plus benefits as applicable.

Pay

The US hourly rate for this part-time position is $19.00, plus benefits as applicable. Salary ranges are determined by role, level, and location within the range displayed on each job posting.

Schedule

This is a part-time position with flexible scheduling, including weekends and holidays. The exact schedule will be discussed during the interview process.