Operations Associate III - Investment Advisor Operations
About the role
As an Operations Associate III in the Investment Advisor Operations team, you will be responsible for processing a variety of requests relating to client advisory accounts. Account administration includes new account setup, terminations, fee billing, customer service, and general updates to client advisory accounts. In this fast-paced and deadline-driven environment, you will be dedicated to quality work by providing superior customer service and partnering with others in a team environment to deliver results in a timely manner.
Responsibilities
- Accurately establish, maintain, bill, and close assigned accounts in a timely manner, ensuring all department service levels are observed.
- Ensure processing activities are thoroughly documented and proper documentation is received from branch offices.
- Ensure processing is within regulatory and firm guidelines for advisory accounts.
- Provide quality customer service to branch office personnel, correspondents, and third-party money managers as the primary contact for all questions concerning advisory accounts.
- Provide detailed, accurate, and timely communications to ensure the Financial Advisor or Client Associate has a reasonable understanding of the operational status of an account.
- Assist supervisor with activities surrounding periodic account billing, including explaining all aspects of billing, verifying when charges occur, ensuring investment advisors and referral partners are paid properly, and printing invoices as necessary.
- Research and resolve issues, errors, or billing discrepancies in a timely manner. Respond to Financial Advisor and/or other affected parties within 24 hours of notification of error.
- Assist other team members with opening, billing, and closing accounts as volumes warrant.
- Reduce risk by suggesting process changes or modifications as appropriate.
- Perform other duties and responsibilities as assigned.
Requirements
- 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 2+ years of job-related experience.
- Effective problem identification, multitasking, and resolution skills along with proficient computer skills in Microsoft-based software products.
- Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
- Ability to handle multiple priorities in a fast-paced and deadline-driven environment.
Qualifications
- Nice-to-have: 4-year degree from an accredited university in business, finance, or related field.
- 1+ year of business, finance, customer service, and/or accounting/bookkeeping experience.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across the business.
Pay
The good-faith expected salary range for this position is $45,000 - $70,000 depending on factors including but not limited to the candidate’s experience, skills, registration status, market conditions, and business needs. This range does not include other elements of total compensation, such as a discretionary bonus and benefits.
Schedule
- Work hours/week: 40
- Employment Type: Full time
Skills
- Active Learning
- Billing
- Communication
- Critical Thinking Problem Solving
- Curious Mindset
- Customer Service
- Detail-Oriented
- Multitasking
- Process Improvements
- Processing
- Telephone Customer Service
- Time Management
Location: 250 Nicollet Mall, Minneapolis, United States of America.