Operations Associate, Flexdrive
Lyft · Wheat Ridge, CO · 4 mo ago
On-siteManagement$18.65–$23.31/hrFull-time
Responsibilities
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Wheat Ridge area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
Qualifications
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
Skills
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership