Operations Associate - Emerald Sq Mall

Primary Responsibilities

• Customer Service - Work quickly and efficiently to assist customers with questions and requests.
• Executes pricing and signing - Change ticket prices and sign merchandise accurately and promptly.
• Replenish and restock the store - Ensure merchandise levels are maintained to meet customer needs.
• Receive and unload merchandise - Collaborate with colleagues to unload trucks and organize merchandise.
• Backroom standards - Maintain a safe, clean, and organized stockroom.
• Omnichannel - Contribute to online and in-store fulfillment processes.
• Merchandise strategy - Implement merchandising plans communicated by leadership.
• Participates in a learning environment - Absorb new information from peers or training materials.

Core Competencies & Accomplishments

• Results - Solve problems and make decisions that impact sales, profits, or customer service; execute tasks efficiently and effectively; inspire high performance in oneself and others.
• Ownership - Provide excellent customer service; build positive, inclusive, and respectful relationships; take responsibility for actions and outcomes.
• Intensity - Find ways to enhance the customer experience; act confidently and courageously; work energetically and with urgency.

Qualifications

• 1-2 years retail experience.

Skills

• Fast-paced customer service skills.
• Attention to detail for pricing and signing.
• Organizational skills for inventory management.
• Ability to work collaboratively in a team setting.
• Knowledge of omnichannel retail processes.
• Strong understanding of merchandising standards.

Benefits

Competitive benefits package including medical/dental/vision insurance, term life insurance, paid vacation/holidays, and a 401(k) with company match. Eligible for an associate discount on JCPenney merchandise. Paid holidays available for eligible employees.

Pay

USD $15.00/Hr - USD $18.75/Hr.