Operations Associate

About the role

The Operations Associate supports the daily operational functions of the bank, ensuring accuracy, compliance, and efficiency across multiple areas including account processing, reconciliation, regulatory reporting, and internal support. This role is critical in maintaining the integrity of financial records and delivering high-quality service to both internal teams and customers.

Responsibilities

• Process and resolve exception items, ensuring timely and accurate handling
• Perform teller over/short research and processing
• Monitor and review controlled accounts for accuracy and compliance
• Manage returned mail, including research and account updates
• Prepare, print, and mail customer notifications as required
• Process returned deposited items in accordance with bank policies
• Enter and maintain 1099 addenda information as required
• Administer federal and state backup withholding processing
• Perform account reconciliations and resolve variances
• Prepare and submit sales and use tax reporting and payments
• Maintain and update core system records and perform system updates as required
• Conduct file maintenance reviews to ensure data integrity
• Provide operational support to various departments across the bank
• Support system troubleshooting, maintenance, and updates
• Conduct transaction monitoring and support Bank Secrecy Act (BSA) compliance functions
• Monitor ACH activity for anomalies and escalate as needed
• Support debit card operations, including maintenance and issue resolution
• Maintain IOLTA accounts and process required remittances
• Conduct security access reviews to ensure appropriate user permissions
• Provide technical support to network users, including account unlocks, password resets, and basic troubleshooting
• Monitor 18/65 accounts to ensure compliance with applicable laws and regulations
• Process end of year notifications, corrections and reporting
• Handle accounts payable functions, including invoice processing, coding, approvals, and timely payment of vendors
• Reconcile accounts payable records and resolve discrepancies with vendors
• Process wire transfers, including initiation, verification, and settlement in accordance with bank procedures and security protocols
• Support ACH origination activities, including setup, processing, and monitoring of ACH files
• Handle correspondent bank transactions, including daily settlements, reconcilement, and issue resolution
• Participate in disaster recovery, business continuity and incident response testing
• Other duties as assigned

Qualifications

• A high school diploma or equivalent required
• Prior Banking or Financial Institution Experience preferred
• Strong attention to detail and organizational skills
• Knowledge of banking operations, compliance, and regulatory requirements (including BSA/AML, Truth in Savings, Regulation E, Regulation CC) is a plus
• Proficiency in Microsoft Office and core banking systems
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Skills

• Strong attention to detail and organizational skills
• Knowledge of banking operations, compliance, and regulatory requirements (including BSA/AML, Truth in Savings, Regulation E, Regulation CC)
• Proficiency in Microsoft Office and core banking systems
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Company Information

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