Operations Associate

About the Role

The Operations Associate supports daily operations by assisting customers, sales, and vendors while managing inventory, orders, billing, and returns. This role handles phone inquiries, processes payments, maintains records, and ensures a welcoming front-office experience. Strong communication, organization, and customer service skills are essential.

Responsibilities

• Phone contact with customers
• Responds to Portal requests
• Inventory Management
• Welcome all guests, customers and vendors
• Assist sales with expediting PO’s and sales order
• Daily billing and scanning of POD's
• Assist with returns as needed
• Invoice Register
• Assist with vendor problems and returns
• Welcome visitors in a warm and friendly manner
• Receive deliveries; sort and distribute incoming mail
• Interact with sales and handle customer queries and complaints
• Responsible for Petty Cash and Credit Card Processing
• Complete sales and orders and manage payments

Requirements

• High School Diploma or equivalent required
• Strong customer service skills, outgoing personality
• Pleasant phone demeanor
• Ability to multi-task
• Ability to be flexible
• Excellent written and verbal communication skills
• Proficient in Word and Excel
• Draft and respond to emails in a professional manner

Benefits

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts