Operations Associate

The TemPositions Group of Companies, founded in 1962, is a privately owned, full-service staffing firm headquartered in New York City with 14 specialized divisions. For over six decades, we have built a reputation for exceptional service. TemPositions Eden Hospitality has specialized in providing outstanding hospitality professionals to clients across corporate, catering, educational, and entertainment sectors for over 24 years.

About the role

The Operations Associate serves as a critical link between clients, candidates, and internal teams within a high-volume hospitality staffing division. This role coordinates daily operations, scheduling, employee relations, recruitment, and onboarding to ensure exceptional service delivery. The ideal candidate possesses exceptional problem-solving skills, adaptability, and a highly professional communication style. This is a hybrid position requiring schedule flexibility due to the seasonal nature of the hospitality industry and fluctuating client demands.

Responsibilities

• Scheduling & Client Coordination
  • Manage high-volume staffing requests for corporate dining, catering, special events, and institutional clients.
  • Process client requests and confirm all necessary details are provided.
  • Match temporary employees to assignments based on skill set, availability, and client preferences.
  • Monitor daily schedules, staffing levels, and employee availability to ensure adequate coverage.
  • Respond quickly to call-outs, schedule changes, and emergency staffing situations.
  • Maintain regular communication with clients regarding staffing updates, changes, and service concerns.
  • Address client and employee complaints professionally and assist in resolving operational issues.
• Recruitment & Onboarding
  • Source, screen, and interview candidates for front-of-house and back-of-house hospitality positions.
  • Coordinate the onboarding process, including employment documentation, paperwork, reference verification, and background checks.
  • Maintain a pipeline of qualified candidates to support changing business needs.
• Operations & Employee Support
  • Maintain accurate records of employee availability, skills, certifications, and assignment history.
  • Monitor attendance, callouts, lateness, and performance trends; document employee-related concerns.
  • Provide coaching on professionalism, attendance, appearance standards, uniforms, and company policies.
  • Support employee engagement and contribute to a positive employee experience.
  • Assist in resolving employee concerns and workplace issues in a timely and professional manner.
  • Assist with other duties and corporate projects as needed.
• Payroll Administration & Compliance
  • Review timecards, attendance records, and payroll adjustments prior to payroll deadlines.
  • Ensure compliance with labor laws, client requirements, and company policies.
• Process Improvement
  • Identify opportunities to improve staffing workflows, communication processes, and overall efficiency.
  • Collaborate with internal departments to support technology enhancements and process improvements.
  • Contribute to the development and maintenance of policies and procedures that promote consistency and accountability.

Requirements

• A minimum of 2 years of experience in staffing, human resources, recruiting, or high-volume hospitality or event operations.
• Bachelor’s Degree required.
• Experience in Hospitality (any position or level) is a plus.
• Experience working in a fast-paced environment with competing priorities and tight deadlines.
• Ability to manage multiple projects simultaneously and prioritize according to needs.
• Must be self-motivated and able to work with diverse personalities in a dynamic and demanding environment.
• Excellent verbal, communication, and writing skills; extremely polished and professional.

Skills

• Core Competencies
  • Attention to detail
  • Effective Communication
  • Follow-Through
  • Operational Foresight
  • Nuanced Thinking
  • Situational Discernment
• Technical Skills
  • Experience with Applicant Tracking Systems (ATS) and scheduling software.
  • Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
  • Experience maintaining databases and generating reports.
• Desired Skills & Experience
  • Exceptional problem-solving skills and the ability to remain calm under pressure.
  • Extreme adaptability and the ability to thrive in a rapidly changing environment.
  • Highly professional, polite, and responsive communication style.
  • Excellent organizational, time management, and customer service skills.
  • Strong interpersonal skills with the ability to build relationships with clients and employees.
  • Proactive and able to model, inspire, challenge, enable, and encourage other team members.

Schedule

• Hybrid work environment.
• Schedule flexibility is required due to the seasonal nature of the business and fluctuating staffing demands.
• Closing responsibilities may result in an end time ordinarily anticipated to be around 6:00 p.m.
• Availability to address urgent staffing needs outside traditional business hours, including evenings, weekends, and holidays, may be needed.

Pay

$66,300.00 per year.

Benefits

• Competitive salary & Bonus Program
• Hybrid work arrangement (HQ Office located in NYC)
• Health, Dental, and Vision plan
• Prescription drug plan
• Life Insurance
• Short and Long-Term Disability
• 401K Plan with company contribution
• Employee Assistance Program
• Certified Staffing Professional training and certification
• Bereavement Leave
• Birthday Off
• Charitable Day Off
• Paid Time Off & Paid Holidays
• Opportunities for advancement throughout the company