Operations Associate

Contribute to the success of the Club by assisting in operational, hospitality, fitness, and facility support roles. Provide the highest level of member service, maintain club cleanliness, and demonstrate a positive and professional attitude. This full-time role emphasizes customer service and membership sales support, offering experience in all aspects of Club operations to develop career growth potential.

Our Culture

Our unique culture is guided by our values and behaviors, known as our "Code of Culture."

• Our Mantra:
  • Respect The Past
  • Accept Responsibility
  • Pay it Forward
• Our Actions We Live By:
  • Keep It Real. Always. Engage in open and honest discussions, speak up, and navigate tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Be proactive, act like an owner of the business.
  • Stay Humble. Hustle Harder. Show up and do the hard work with a gritty, roll-up-your-sleeves attitude. Recognize it’s never about one person—we are a powerful team.
  • One Team. One Voice. Move in the same direction as a united team with no limits to what we can accomplish.
  • Be Curious. Ask Why. Stay member-curious, seek to understand, and never settle. Ask questions to truly grasp the core of a matter.
• Pete's Promise:
  • Service Forward
  • Ruthlessly Consistent
  • Do the Right Thing

Responsibilities

• Customer Service
  • Greet members and guests upon arrival to the Club.
  • Check members in by verifying their membership.
  • Ensure all guests complete a Guest Registration Waiver and pay applicable fees.
  • Book appointments, programs, and class reservations for members and guests.
  • Provide information regarding Club programming and facilities.
  • Deliver exceptional service to retain guests for repeat business.
  • Represent the club professionally through image, dress, and communication.
  • Provide membership sales team with guest/prospect lead contact information.
• Reception Desk Oversight (if applicable)
  • Operate cash register and process payments.
  • Manage cash and balance cash drawer each shift.
  • Perform opening and/or closing duties as required.
  • Answer and transfer phone calls.
• Café Oversight (if applicable)
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades.
  • Operate cash register and process payments.
  • Perform café opening and/or closing duties.
  • Maintain a clean, safe work environment according to State and Local food safety standards.
  • Obtain State Food Handler Certification and Responsible Beverage Service (RBS) certification if serving alcohol.
• Pool Deck Oversight (if applicable)
  • Greet members and guests upon arrival to the Pool Area.
  • Act as a Host in designated areas or event spaces.
  • Collaborate with the F&B team to offer food and drinks, including serving, placing orders, delivering refreshments, and processing payments.
  • Provide seating, tours of pool deck amenities, and information about Club programming.
  • Book appointments for programs and events.
  • Maintain refreshment stations by refilling water, stocking supplies, and keeping areas clean.
  • Provide towels and assist with towel operations.
• Parking Garage Oversight (if applicable)
  • Greet members warmly and verify memberships.
  • Audit cars parked in the garage when necessary.
  • Perform opening and/or closing duties as required.
• Cleanliness
  • Maintain cleanliness and stock levels throughout the Club, focusing on the Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas.
  • Perform detail cleaning and preventive maintenance, such as restocking towels, emptying trash, disinfecting toilets and showers, cleaning mirrors, vacuuming, and mopping.
  • Restock vanity supplies and replenish inventory and janitorial products.
  • Assist with laundry functions, including collecting, washing, drying, and folding towels.
• Communication and Relationships
  • Communicate timely and follow up as appropriate.
  • Actively participate in required events, programs, meetings, and trainings.
• Other Job Functions
  • Flexibility in work schedule, including day and evening shifts, weekends, and holidays.

Requirements

• Skills & Knowledge
  • Knowledge of company policies.
  • Ability to read, understand, and communicate information in writing.
  • Ability to understand and communicate ideas and information verbally.
  • Proficiency in club software programs and email communication tools like Microsoft Outlook.
• Experience & Education
  • At least one year of experience in the hospitality industry or a related service position preferred.
  • Food Safety certification (if applicable).
  • Professional, friendly manner with excellent customer service and conflict resolution skills.
  • Enthusiastic, responsible, and dependable team player.
  • Self-motivated with the ability to anticipate needs and acquire new skills.
  • Well-organized and detail-oriented.
  • CPR certified.
• Working Conditions/Physical Requirements
  • Regularly required to stand for extended periods, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
  • Occasionally required to walk, stoop, kneel, crouch, crawl, and taste or smell.
  • Frequently lift and/or move up to 50 pounds.
  • Specific vision abilities include close vision, distance vision, and ability to adjust focus.
  • Moderate noise level in the work environment.

Pay

Estimated base pay range: $16.90 - $19.90 per hour.

Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education opportunities
• Community Involvement programs
• Paid Time Off (for Full-Time associates, eligibility starting at 25 average hours of work per week)
• Health Insurance (for Full-Time associates, eligibility starting at 25 average hours of work per week)