Operations Associate

About the role

The Operations Associate contributes to the success of the overall operation by assisting in various roles within the club. This position enhances overall knowledge of operations and hospitality and provides experience in all aspects of the Club.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Answer and transfer phone calls.
• Café Oversight (if applicable):
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades to each order.
  • Operate cash register, process payments through cash or credit card handling and/or member account charges.
  • Café opening and/or closing duties, as required.
  • Maintain a clean, safe work environment according to State and Local food safety standards.
  • State Food Handler Certification.
• Pool Deck Oversight (if applicable):
  • Greet members and guests upon arrival to the Pool Area.
  • Work as a Host in the designated area or event space.
  • Communicate and book appointments for programs and events.
  • Provide information regarding Club programming and facilities updates.
  • Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
  • Offer refreshments, clean-up, and maintain refreshment stations.
  • Provide towels as needed, assist with towel operation.
• Parking Garage Oversight (if applicable):
  • Warmly greet each member with a smile.
  • Check members and guests in by verifying their membership.
  • Audit cars parked in garage.
  • Perform any opening and/or closing duties, as required.
• Reception Desk Oversight (if applicable):
  • Operate cash register.
  • Process payments.
  • Manage/handle cash and balance cash drawer each shift.
  • Perform opening and/or closing duties, as required.
• Communication and Relationships:
  • Communicate timely and follow up, as appropriate.
  • Participate in required events, programs, meetings, and trainings.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable).
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Skills & Knowledge

• Policies and Regulations - Knowledge of company policies.
• Written Comprehension and Expression - Ability to read, understand, and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression - Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to utilize club software program and email communication software, such as Microsoft Outlook.

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

Qualifications

• To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Skills & Knowledge:
  • Policies and Regulations - Knowledge of company polices.
  • Written Comprehension and Expression - Ability to read, understand, and communicate information and ideas in writing so others will understand.
  • Oral Comprehension and Expression - Ability to understand and communicate so others can understand ideas and information.
  • Computer - Ability to utilize club software program and email communication software, such as Microsoft Outlook.