Operations Associate

About the role

Ensure that customer orders are ready for delivery by performing quality and inventory control checks.
Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in Austin.
Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.

Responsibilities

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in Austin
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road

Requirements

• Typical shift schedule: 3PM - 11:30PM, MUST have weekend availability
• Initial compensation: $20/hr
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).

Qualifications

• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus.
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver's license with a clean driving record (Motor Vehicle Record check required).

Skills

• Problem-solving skills
• Ability to work in fast-paced environments
• Strong communication and customer service skills
• Ability to work flexible hours, including evenings and weekends
• Proficiency in technology tools (Google Docs, Slack, iOS devices)

Benefits

• Health benefits (Medical, Dental, Vision for full-time employees)
• Paid sick leave
• 401k
• Snacks at the office
• Free laundry and dry cleaning (Rinse credit provided)

Pay

• $20/hr

Schedule

• Typical shift schedule: 3PM - 11:30PM, MUST have weekend availability