Operations Associate

About the role

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.

Responsibilities

• Manage all communication with clients about claims and services via phone, email, chat, and text
• Provide quick, effective solutions to clients ensuring all requests are fully resolved
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes
• Provide technical support to clients navigating portal access

Requirements

• Bachelor's Degree Required
• Ability to pass call center simulation (multitasking, listening, computer use)
• Intermediate Microsoft Office skills
• Experience working in customer service

Compensation

• $20-23 Hourly Pay
• Comprehensive benefits: Medical, Dental, Vision, 401k
• PTO, Sick Leave if Required by law, and Holidays