Operations Associate

Responsibilities

• Provide friendly, helpful, and timely customer service assistance.
• Receive, unload, move, and place incoming merchandise according to management direction.
• Provide courteous loading assistance, safely moving customer purchases and loading plants and merchandise into customer vehicles.
• Maintain merchandise appeal through watering, cleaning, straightening, displaying, and restocking as needed.
• Keep the garden center, loading, and work areas clean, organized, and safe.
• Maintain accurate store signage and displays as directed.
• Complete and maintain the Daily Forklift Checklist; follow all equipment and safety procedures (must be 18 years or older).
• Work cooperatively with other associates and departments to support store operations and customer service.
• Attend required store meetings and training.
• Follow all company policies and safety procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• Personable, outgoing, enthusiastic, self‑motivated, and charismatic.
• One or more years of related work experience preferred; previous garden center, retail, warehouse, loading, or material‑handling experience preferred.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively with customers and coworkers.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work independently and as part of a team.
• Ability to multitask and thrive in a fast‑paced environment.
• Ability to safely lift 25 pounds regularly and up to 50‑100 pounds occasionally, with assistance or proper equipment when appropriate.
• Ability to stand and walk for extended periods, primarily on concrete and other hard surfaces.
• Ability to frequently bend, stoop, reach, push, pull, and move merchandise.
• Ability to safely assist with loading customer vehicles and moving merchandise throughout the garden center.
• Ability to work outdoors and in varying weather conditions.

Benefits

Benefits available to full‑time associates:

• Major medical, dental, vision and other group benefits
• Paid holidays and paid time off
• Participate in the Employee Stock Ownership Plan (ESOP)
• 401(k)
• 30% employee discount