Operations Associate

Pay range: $18.50 – $22.58 per hour

About the role

NBT Operations Associates are an integral part of providing excellent customer service. This role is responsible for performing moderately complex operations duties in support of operational department objectives. Requiring considerable knowledge of company policies and practices, the incumbent performs data collection, verification, maintenance, and input. Analyze information and make processing decisions based on established procedures and guidelines. This role supports both monetary and non-monetary transactions, which require reconciliation. Activities directly impact customer accounts, bank reporting, and real-time information. May prepare reports and furnish information to authorized persons within and external to the bank. Provides guidance to all levels of employees regarding policies and procedures as they pertain to operational tasks performed.

Responsibilities

• 50% Process a variety of monetary/non-monetary tasks and/or transactions as assigned, which may include but are not limited to: account maintenance and verification, reconciliations, complex account transactions, and resolution of exception items.
• 15% Provide support to internal and/or external customers, cross-train on other team duties as assigned, and provide coverage for other team duties as required.
• 15% Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position. Adhere to policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
• 10% Uphold service level standards under normal conditions.
• 5% Assist with new employee training and onboarding.
• 5% Other duties as assigned.

Requirements

• High School Diploma or GED required
• Associate’s Degree preferred
• Professional and/or customer service experience preferred

Skills

• Ability to follow procedures and interrogate data required
• Basic organizational skills required
• Good communication skills (written and oral) required
• Accounting and computer skills preferred
• Ability to deliver high-quality work in a friendly and fast-paced environment
• Ability and willingness to learn new skills

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move objects to maximum 10 lbs

Benefits

Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire
• Parental Leave: Six weeks of paid leave at 100% of your salary
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants
• Dental and Vision Coverage
• Flexible Spending Accounts: For healthcare and dependent care expenses
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage
• Voluntary Benefits: Including hospital, accident, and critical illness coverage
• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan
• Adoption Assistance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Financial and Banking Services: Various banking services benefits and financial planning assistance

Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants
• Dental and Vision Coverage
• Voluntary Benefits: Including hospital, accident, and critical illness coverage
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary

All Part-Time Employees

• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year
• Paid Sick and Safe Leave
• Employee Assistance Program (EAP)
• Financial and Banking Services: Various banking services benefits and financial planning assistance