Operations Associate

Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. We’re looking for a motivated and organized Operations Associate to join our Wheat Ridge team full-time. Reporting to the Operations Lead, you’ll deliver quality in-person experiences by serving customers at our local Flexdrive facility that handles the Express Drive Program’s end-to-end rental process and prepare them for the road ahead.

Responsibilities

• Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns
• Prepare Flexdrive rental vehicles for Lyft Drivers: fueling, cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manage vehicle lot organization, vehicle transportation, and other daily rental operations
• Flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Build trust and work effectively with others to achieve results and team goals
• Uphold Flexdrive’s high standard of service while working with all drivers and act as an ambassador for the Lyft brand
• Take initiative and ownership to “make it happen” and seek opportunities to contribute to team success

Requirements

• 1+ year of experience in an in-person customer service role (retail, technical support, or hospitality)
• Familiarity with the Wheat Ridge area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Valid unrestricted driver’s license, satisfactory driving record, and insurability under Lyft’s policy

Skills

• Patience and problem identification/solving
• De-escalating situations
• Teamwork and self-governance
• Bonus: experience as a Lyft driver or proficiency in additional languages

Benefits

• Medical, dental, and vision insurance with additional wellness programs
• Mental health benefits
• Family-building benefits (fertility, adoption, surrogacy)
• Child care and pet benefits
• 401(k) plan with company match
• 12 observed holidays plus discretionary paid time off (15 days for hourly team members)
• 18 weeks of paid parental leave for biological, adoptive, and foster parents
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Pay

The expected base pay range for this position in the Wheat Ridge, CO area is $18.65 – $23.31 per hour, not inclusive of potential equity, bonus, or benefits.

Schedule

Full-time, on-site at a Lyft Flexdrive hub or office location in Wheat Ridge, CO.