Operations Associate

About the role

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Austin team full-time.

Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead.

Responsibilities

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Requirements

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Austin area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance should come easy to you
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Pay

The expected base pay range for this position in the Austin area is $16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.

Schedule

This role is on-site at a Lyft Flexdrive hub or office location full time.