Operations Associate

Lyft · Cleveland, OH · 1 wk ago

On-siteManagement$16.62–$20.77/hrFull-time

About the role

Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. We are looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead.

Responsibilities

Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
Manages vehicle lot organization, vehicle transportation, and other daily rental operations
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
Builds trust and works effectively with others to achieve results and team goals
Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience

1+ year of experience in an in-person customer service role like retail, technical support or hospitality
Familiarity with the Cleveland area
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
Bonus points if you love ride-sharing so much that you're a Lyft driver too!
Proficiency in other languages is considered a plus!
A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits

Great medical, dental, and vision insurance options
Mental health benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program

Pay & Schedule

The expected base pay range for this position in the Cleveland area is $16.62-$20.77, not inclusive of potential equity offering, bonus or benefits. This role is on-site at a Lyft Flexdrive hub or office location full time. Candidates must reside in states registered for Flexdrive Services LLC.