Operations Associate

About the role

We ship for e‑commerce brands and hold products for technology and specialty makers, accounting for each unit individually. Accuracy is our product. We are an established New Jersey company with ten years in business, and this is the first hire on a new team that splits time between the warehouse floor and the client desk for the whole company. You will learn the entire operation rather than being confined to a single station.

Responsibilities

• Receive shipments and scan every unit in, one at a time
• Put away to labelled locations and keep the record exact
• Pick and verify every unit again as it is packed
• Run counts and report anything that does not match
• Open returns the day they arrive: photograph, test, and write up what you found
• Build kits and configure product to a written specification
• Book shipments, track them, and chase carriers when something goes wrong, including the claim
• Run the client desk for both sides of the business: answer brands' and clients' day‑to‑day questions, enter orders, keep people updated, and own the reply until it is resolved
• Write down how each job is done so the next person does it the same way

Requirements

• Careful with detail – you read a serial number character by character, every time
• You follow a procedure when nobody is watching and speak up when a number is wrong instead of quietly correcting it
• Comfortable with a scanner, a laptop, and a spreadsheet
• Able to write a clear, calm email to a client without being coached
• Able to lift and move cartons and be on your feet through a shift
• Valid driver’s licence; the role covers two of our Monmouth County sites on fixed days
• Background check before starting and annually thereafter (applies to everyone, partners included)

Qualifications (helpful, not required)

• Experience where counting and dual control were normal, such as bank or vault operations, a casino cage, pharmacy, jewellery or watch retail, a museum or laboratory, or QC/calibration work

Benefits

• Paid travel time between sites and mileage at the IRS rate
• Training on everything – we care how you work, not what you have handled before
• A real path: this role grows into floor lead, and from there into running a client account; we would rather promote you than hire above you

Pay

$60,000 to $65,000 per year, reviewed at 90 days.

Schedule

Full‑time, across two of our sites on fixed days.